HRSA Performance Measures

Studies of enterprise social networks[2] have found a set of recurring organizational benefits.
 

3. Estimate Project Costs and Benefits
This ROI methodology combines three major approaches that are commonly used for estimating the benefits of enterprise social networks.

• A large, organizational survey to gain a robust, overall understanding of staff network experiences.

• In-depth interviews with select user communities to gain a granular understanding of experiences.

• Use of other large, highly-credible studies performed by academics and trade groups.  The findings of these studies are used to infer network benefits based on the experiences of many user communities in a variety of other organizations.

By combining the three approaches, this methodology balances its aims of (1) collecting credible, HAB-specific data; (2) making effective use of relevant, non-HAB specific, industry data; and (3) limiting staff burden caused by requests for information.

Estimating Network Engagement

Network engagement is both a key benefit of an enterprise social network and a driver of productivity gains and savings.  Network engagement promotes active staff involvement.  Network engagement has been shown to boost the productivity gains from the deployment of an enterprise social network.  The surest method of measuring network engagement is by recording observed behavior in the forms of management deployment and staff use of SP 2.0 applications.

Estimating Productivity Gains

A key industry study used in this methodology developed detailed estimates of productivity gains achieved by deploying enterprise social networks in many different office settings.  The productivity gains reflect time saved through greater ease in performing each of 11 basic job tasks.  A productivity gain may be inferred for each basic job task impacted by a given SP 2.0 application.

Estimating “Before” Profile

The TISTA SharePoint assessment presents a thorough review of HAB’s SharePoint network.  This methodology will draw from the TISTA study findings to develop a baseline or “Before” profile of HAB’s SharePoint work environment.  Any productivity gains attributable to initial SharePoint standup will be subtracted from estimates of SP 2.0 productivity gains to obtain a more accurate understanding of the incremental benefits due solely to the SharePoint improvement investments.

Estimating User Experience and Employee Empowerment Benefits

Research shows that the benefits of an enterprise social network stem from the affording of greater ease in performing basic job tasks.  

An enterprise social network can empower employees by affording greater independence of thought and action—for both individuals and teams.  For purposes of this methodology, the surest method of capturing such an improvement is to ask staff users of the network to compare their experiences before and after the new SharePoint structure and functionality.

Spotlight Analyses

The purpose of conducting 3 – 4 “Spotlight” Analyses is threefold: (1) to anchor the benefits analysis using selected anecdotes composed of familiar details on work tasks, processes, and conditions; (2) to provide a second estimate of productivity gains using an alternative method; and (3) to judge the overall “goodness of fit” of productivity gains estimates derived using more general, industry-level information.

4. Estimate ROI: Calculating ROI Output Measures

Rough estimates will be developed for all key benefits criteria and cost measures.  These rough estimates will serve as a first approximation and will be reviewed individually to assess their quality.  Judgments will then be made about whether gathering more data can substantially improve them.

Key ROI Analysis Output Measures